FacilityManagement
Our facilities management service standard
An ongoing contract provides a service plan, clear responsibility for organising work, and transparent oversight of delivery and costs.
Property onboarding
We survey systems, assets, documentation, existing contracts and outstanding faults. We agree contacts, access arrangements, working procedures and priorities.
Planning and budgeting
Each property has a preventive maintenance plan, a seasonal schedule, cleaning standards and fault response procedures. The contract sets the service fee, budget, authorised spending limit and expenditure requiring further approval.
Day-to-day service
Your DATPOL FM manager coordinates the team and suppliers. We carry out routine work within the approved scope without requiring a separate instruction each time.
Preventive maintenance
Work is based on equipment manuals, operating conditions, documentation and applicable requirements. We agree due dates, responsible people and the evidence needed to confirm completion.
Faults and escalation
We log each request, set its priority, assign a contractor and record the outcome. Service hours, on-call arrangements and response times are set out in the property’s contract.
Reporting and billing
The monthly report covers completed and outstanding work, costs, utilities, recommendations and the next period’s plan. Additional work is billed in accordance with the contract and agreed authorisations.